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Can I Record My Telephone Calls

Monday, June 1st, 2009

Phone recorder selection should be based on the application, the reasons why you want to record phone calls.

Recording calls can be both personal and professional. These include

verification of a sales transaction
financial transactions
health or medical information given to patient
legal issues
insurance claims
interviews
improve call handling
improve customers service skills.

Basically any type of conversation that you feel is necessary or required by law, to avoid any misunderstandings at a later date

In the most simplistic form a single line recorder uses an adapter/device to connect to a telephone line and to the USB port on a computer. Generally single line recorders save calls to a PC. Because the calls are saved on a computer, you have the ability to share these calls through email .wav or mp3 file format. You can record from portable telephones as long as the recorder is connected to the base unit.

Depending on the product you purchase, the recorder can be configured to record calls by voice activation, or manually select the calls you want to record. If you are using this in your home, and have only one telephone line, you may want to manually select the recording of calls.

Telephone recorders are available in all sizes, from recording a single line to recording hundreds of lines simultaneously. Don’t be confused by telecom terminology, ports or channels are the same as lines. Be sure to check the regulations for your State. Each State has certain requirements for legally recording calls as to how parties to the call are notified the call is being recorded.

Recording cell phones is not as easy?

Because there is no physical connection to the cell phone, a third party service will handle these recordings. This is a two step process. Dial the telephone number provided by the service company before making the call, and then dial the number to be recorded.

If you require cell calls to be recorded on the fly, there is another type of service available that will give you a telephone number to use to record all incoming and outgoing calls. Both of these services charge by the minute for recordings.

It is not difficult to setup and record telephone calls. You can find good single line telephone recorders for under $150. Before purchasing evaluate the specifications and features. For larger office type recording applications, you will want to ensure the telephone recorder is compatible with your telephone system.